Jackrabbit Music Software Reviews, Demo & Pricing (2023)

5

5

5

5

November 2017

I appreciate the comprehensive integration of billing and scheduling on the same platform.

Billing and scheduling integration

Pros

Clear layout of data. Very accessible multi-level data!! Excellent record keeping and reporting ability!!

Cons

The scheduler could benefit from "drag and drop" functionality, but I suspect that it is not available for good reason. The retail integration is a bit clumsy

4

3

5

3

December 2022

A solid product that is always improving

Pros

I really enjoy that I can pull a large variety of reports and have many different items easily tracked (attendance, billing, store items etc). We run both private and group lessons and this is one of the few softwares that we can actually manage both on. It's not perfect as JackRabbit seems to be focused on group lessons but for any hiccups we run into for our group programs I can almost always find a work around. The support staff is also amazing! Always friendly, responds quickly, and has been able to resolve almost every issue I've run into. I also enjoy that Jackrabbit tracks who's made the last change/edit to anything in the program so we can quickly resolve issues that arise.

Cons

The bane of my existence at this time of year is make up lessons. We have several term ends around this time along with classes that run into the new year and different policies for different classes. So I need to pull the absences/make-ups allowance report and go through each and every absence manually to ensure the correct end date and availability. For this flu season we had about 400 absences in November alone. That takes a lot of my time away and can cause a fair amount of confusion for parents. The only other item I don't understand is why the events seems like almost a separate program from the rest of the platform. It seems like a very interesting feature and I would love to use it more but with it being in a different calendar, that alone makes it almost unusable for us.

1

3

5

2

December 2022

Jackrabbit Music Review

So far, Jackrabbit Music has helped us achieve our goals in building our music program, however some times I feel like I spend more time trying to figure out how to finish a task than the task itself. I am grateful for the top notch customer service however, as they are always there to help me find my way through the program.

Pros

I like that there are multiple options for setting up classes, events, etc. and that I am able to access contact info for all of my clients.

Cons

The private lesson module is not ideal. I should be able to reschedule a one off lesson or cancel a lesson easily so that it reflects better on my calendar. I am unable to mark attendance for my instructors without having to be added to their class and accessing the portal. I also wish there was a way I could reschedule a one off lesson without having to create a whole new "class". The interface is outdated and some times hard to find your way around.

4

5

5

3

December 2022

Detailed review- holding nothing back

We really like this software overall. It's made a lot of things easier for us as a business, and there is still so many unexplored features that we still have to try.We will definitely continue using this product for the foreseeable future. I think the only thing that would make us switch away from this product, would be if our music studio hit and enrollment level that just got to cumbersome for the software. At that point we might switch to something more heavy duty like MindBody, which has definitively better and more user-friendly scheduling and billing capabilities; But that's something to reassess farther down the line.

Pros

I love that this software was such an upgrade from what we were using before (Course storm), and that the price point is perfect for where we are as a program. I love that the price only increases as our business increases, so you know what to anticipate.One thing I really want to point out is the website integration! You can set up your website so that class is automatically pop up when you have them in jackrabbit! It is taking so much work off of my marketing team. With our previous software, we had to do a website update every time we made any sort of change. Now I can just make the change in jackrabbit, and it changes itself on our website!I love the wealth of information that you can collect. Allergies, emergency contacts, taking notes, marking problem accounts. There's so many ways to customize your information, your classes, your scheduling, your emails, pricing, and ETC.THE HELP OPTIONS! I've never in my life use a software that has a help and instructional option as comprehensive and well done as jackrabbit. I almost never need to schedule a zoom call or call in to get help with anything. Literally any question you have you can find in their database. If you do run into something that you just can't figure out, it is super easy to set up a 15-minute zoom call, and they pull up your account and walk you through it. Their account assistance is amazing!Lastly- the wealth of features. There are so many different features in the software!

Cons

My biggest qualms with jackrabbit software:Customer billing requires a lot of work. There's some automation available, but it doesn't work correctly if you haven't gone through your system and double checked everyone's categories. I also don't think there's an option to automate e-payments. That means that whatever your billing cycle is, you have to go in every month to do it. I would just really love to check a box that says Susie gets charged $100 a month, and then never have to think about it again until Susie quits.

5

5

5

4

December 2022

Great class management with excellent customer service

We are ensuring that we are getting paid for the classes provided, and that we are paying our teachers appropriately.

Pros

Jackrabbit is very robust. It ensures that our classes are scheduled, tuition is paid, and teachers get paid properly. It was a game changer from our old method of using a Google calendar for class scheduling, a billing software for tuition, and a spreadsheet to pay the teachers. Before, Billings and teacher payments were falling through the cracks. Now, with Jackrabbit, we are confident that we are tracking everything and getting paid. The parent portal is also a game-changer, empowering our parents to easily notify us of changes and see their account, freeing up our staff for other tasks.

Cons

There are a couple of demographics fields that we must track in the US, for nonprofit government grants. I hope these can be added as a feature. Race/Ethnicity/Income level are examples. Also, we need a way to do substitutions on our private lessons, and track more than one teacher for group lessons (and do substitutions there too).